If you’re not fully satisfied with your purchase, you may return or exchange eligible items within 30 days of delivery.
1. Eligibility Conditions
All returns and exchanges must meet the following conditions:
- Items must be unworn, unwashed, and in original condition with tags attached.
- Products must be in original packaging, with no signs of use or damage.
- Proof of purchase (order number or email) is required.
Note: For hygiene reasons, we cannot accept returns on used intimate apparel unless the item is defective or incorrect due to our error. Original shipping and transportation insurance are non-refundable.
2. Return Process
- Initiate your return by contacting our customer service at info@cooshape.com. Include your order number and reason for return.
- Once approved, we will provide a prepaid return shipping label (for exchanges or defective items) or instructions for self-shipping.
- Return processing may take 5–10 business days after we receive your package.
3. Refunds
- Approved refunds will be issued to your original payment method within 7–14 business days.
- Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).
- Sale items are final and non-refundable unless defective.
4. Exchanges
- We offer size or color exchanges for eligible items within 30 days:
- Exchanges are subject to product availability.
- If the desired replacement is unavailable, we will issue a refund instead.
5. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us within 7 days of delivery. We will cover return shipping and expedite a replacement or full refund.
6. Worry-free refund
If you initiates an order cancellation before the shipping date, and it is within the time period specified by the website for order cancellation, the order can be cancelled.All orders are processed within1-3 business days.
7. International Returns
International customers are responsible for return shipping costs and any applicable customs fees. Refunds will be issued in the original currency, subject to exchange rate fluctuations.
8. Contact Us
For questions or to start a return/exchange:
Email: info@cooshape.com
Response time: Within 24–48 hours on business days.
9.Returns address
Please contact our Customer Service at info@cooshape.com . You will receive a response providing the returning address in 1-2 business days.
Address: 3rd Floor, Jiumao Cross-Border Industrial Park, No. 78 Jin'ou Avenue, Nancun Town, Panyu District, Guangzhou City, Guangdong Province China
If you need to return a package, please contact our customer service department first, please do not send the package back directly.
If you encounter any problems while sending back the parcel directly without contacting our customer service department, you need to bear the consequences.
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
